PRE ACCESS REPRESENTATIVE

by KARINA
(LAS VEGAS NV 89178)

HIPAA Privacy and Leaving Phone Messages

HIPAA Privacy and Leaving Phone Messages

IS IT A HIPPA VIOLATION TO LEAVE MESSAGE ABOUT PATIENT DEDUCTIBLES AND COINSURANCE FOR THEIR PROCEDURES AT THE HOSPITAL?

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Jun 04, 2017
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by: David

HIPAA REGULATIONS

HIPAA (The Health Insurance Portability and Accountability Act) was instituted by the U.S. Congress in 1996, with a specific end goal to change the US human services framework.

In any case, the most recent changes to this act were issued on August 9, 2002. The most imperative goal of this act is to ensure the privacy of medical records and safety of sensitive medical or pharmacy data associated with an individual.

The primary standard utilized by the act is the following: in the event that somebody has the right to settle on a medical insurance choice, this individual additionally has the privilege to control all the data related to his/her decision.

That's the reason each U.S. medical insurance and healthcare worker must get appropriate HIPAA training.

QUESTION: Is it a HIPAA violation to leave a message about patient deductible and coinsurance information regarding their procedures at the hospital?

ANSWER: Yes. The HIPAA Protection Act allows healthcare services providers to speak with patients in regards to their medical insurance.

This allows for communicating with patients at their homes, regardless of whether through the mail or by telephone or in some other way.

Furthermore, the Law does not forbid healthcare workers from leaving messages for patients on their voice-mail.

In any case, to sensibly shield the person's privacy, pharmacy or medical workers ought to take care to limit the amount of data revealed in the voice-mail.

For instance, a pharmacy or medical entity’s agent might need to consider leaving just their name and number and other data important to confirm an appointment, and/or request that the individual get back to them for more information.

Additionally, a medical or pharmacy entity’s agent may leave a message with a relative or other individual who answers the telephone when the patient is not home.

The HIPAA act grants entities to reveal restricted data to relatives, companions, or different people with respect to a person's care, when the individual is absent.

Be that as it may, medical or pharmacy entities agents ought to utilize proficient judgment to guarantee that such revelations are in the best interests of the individual and reveal only the minimum protected health information necessary.

In circumstances where a patient has asked for that the pharmacy or medical entities agent to speak with him in a confidential way, the entity must accommodate that request, if reasonable.

For instance, the Office considers a demand to get mailings from the canvassed element in a sealed envelope as opposed to by postcard to be a reasonable demand that ought to be accommodated.

Likewise, a demand to get mail from the covered entity at a post office box instead of at home, or to get calls at the workplace as opposed to at home are additionally thought to be reasonable requests.

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