Leaving messages on answering machines

by Ashlyn
(Honolulu, Hawaii)


HIPAA: Answering Machine Message / Voicemail from Pharmacy

Is it a violation of the HIPPA act to leave a message on an answering machine stating that a patients prescription is ready, but not leave specific info. concerning the medication, its type, or the disease state?

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Jun 25, 2011
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by: David Shedd

No, it is not a violation of HIPPA to leave a message telling a customer that their prescription is ready, but not leave any information about which medication it was, the patients medical condition(s), etc. I have worked in three different states and across these three states, it was never a problem to leave a message on a customers answering machine telling them they can pick up the prescription at their convenience.

For more information about HIPPA, visit: Pharmacy Tech Resources: HIPPA or
the United States Health and Human Services Department: about HIPPA

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