Improving Pharmacy
Safety Culture

This page discusses ways of Improving Pharmacy Safety Culture.  

Introduction

No pharmacy technician sets out to make an error, but because techs are human like everyone else, such mistakes can happen even to those who take every step to be cautious.

When you consider how pharmacy technicians are detail-oriented and quite aware of the dangers when it comes to fulfilling prescriptions, it can be nerve-wracking to balance between being careful and providing prompt, efficient service for those who need their prescriptions.

Pharmacists take their roles seriously and there is no excuse for skipping or short-cutting important steps in the prescription process.

The goal is to properly enter, verify, and triple-check all orders, prescriptions, and products before providing them to your customers.

All proper steps must be followed in a precise and efficient manner so that you can serve as many customers as possible.

It is always preferred to err on the side of caution, but you do not want to slow down the procedures to the point where you are not properly serving your customers.

Procedures and Not Personnel

For many pharmacy techs, entering the profession is an eye-opening experience.

While safety procedures have been repeatedly practiced in the classroom, there is nothing quite like being in a pharmacy and having to work with customers to bring a sense of reality to the job.

The pressure of being accurate in the face of growing lines of impatient customers can test the patience of any pharmacy technician, but it is important to remember that it is best to be right and deliberate in your work instead of skipping over important steps to speed up the process and leave yourself open to making mistakes.

According to the Journal of Patient Safety, over 400,000 people die every year due to some form of harm caused by staying in hospitals, the fourth-leading cause of death in the US.

However, because hospitals save so many more lives they are rarely shut down because of their actions.

Arguably the biggest reason why hospitals are responsible for so many mistakes in patient care is that the blaming process is focused on the personnel and not the procedures.

Blaming the person only reduces the reports in errors which means that improvement is slow, if it happens at all.

Worse, the failure to report small errors because of the fear in losing their jobs means that no action is taken which might prevent something far worse from happening.

Because even the best people make mistakes from time to time, the emphasis should be on the procedures and not the person for the occasional small mistakes.

All Errors Matter

To help improve the culture of safety at the pharmacy, all errors should be reported, even if they seemingly inconsequential or corrected before they reach the customer. For example, to pick up the wrong medication by accident and quickly correcting the error should be reported because such a mistake may happen again and with worse consequences.

All errors should be properly evaluated by the pharmacy technician who commits them so that any changes to the system can be implemented. It is true that some errors can be instantly recognized and addressed without the need for a formal evaluation. However, small errors that are repeated means that there is something wrong with the system or procedures and not the person.

Keeping track of errors becomes vital in discovering potential issues that are lurking under the surface.

Consider that in plane crashes where the fault was found to be in a defective part, that part probably passed inspection numerous times and whatever issues that were observed may have been overlooked because of its small size.

Yet as it turns out, it was enough to bring down a plane.

The same is true for errors at the pharmacy as by themselves they may not have meaning. However, when put together a pattern develops that leads to larger issues.

For pharmacy technicians, the first step is the proper recording of errors which include the small ones that are quickly corrected.

Jotting them down in a journal and reviewing them from time to time can help spot potentially dangerous patterns that can be corrected through adjusting procedures, improving identification, or changing practices before any real harm can take place.

Changing The System

Because relatively few mistakes are caused by incompetence while the majority are system or procedural errors, a proper working environment for pharmacy technicians should include the following;

  • Continuity of Work Assignment from Beginning to End
  • All Errors Reported without Fear of Losing Your Job
  • Free of Distractions for Order Entry and Verification Assignments
  • Focus Groups for Safety that Review Error Logs & Procedures

Pharmacy techs make fewer mistakes when they start and complete an assignment, rather than handing it off to someone else. Errors, even small ones are reported without fear so that potential trends can be spotted and changes made to avoid larger mistakes. The process of order entry and verification done in a room that is free of distractions also helps reduce errors. When the pharmacy tech can complete their tasks and not have to answer the phone, work with customers, or have other distractions, it makes this crucial part of the process easier to complete without mistakes.

Finally, focus groups that look at the reported errors, review procedures, and spot potential issues can go a long way towards making a safer environment at the pharmacy. This focus group may report to larger groups, such as at the hospital, to compare notes and discover if there are other concerns that need to be addressed. With the emphasis on safety and looking at procedures, not pharmacy technicians as the cause, it allows for fewer errors to take place.

This is not to say that such actions will eliminate all errors. There are times in which everything may run like perfection, but one error slips through which becomes a major concern. However, in most cases addressing small errors through new practices reduce the chances of something significant occurring which means you keep your customers safe.

Top of Improving Pharmacy Safety Culture

Back to Home

Premium PharmTech Package

Grab this Collection of over 20 E-Books!

Exclusively from 
Pharmacy-Tech-Resources.com ONLY

So, you've found this page and you're wondering "What is the Premium PharmTech Package and Why Am I Going to Invest in it "STAT"?"

Clearly you need to know how this Premium Collection of e-Books and e-Reports has the potential to impact your life, improve your career, your job satisfaction, your workplace relationships, and maybe even your income. Can an collection of digital downloads do that? Read on...

This Fantastic Collection of over 20 e-Books and e-Reports is Hand-picked just for you.  You see, I'm pretty sure I know something about you...

  • Have you made your share of mistakes? (Don't worry, we're all human. Everyone of us has.  Coping with Pharmacy Errors, an e-Book resource I wrote that even I turn back to now and then; is included in this package.
  • are you tired of the head honcho pharmacist getting in your face and micromanaging every little detail of your job?  (Enter My Best Practices for the Assertive PharmTech  e-Book, with proven techniques to help you manage your workplace relationships, included.)
  • are you confused and lost when it comes to the minutia of how to override every last insurance rejection?  (Theres an easier way. Enter Resolving Insurance Rejections (now with Every DUR Code) a quite Handy e-Book, included.

What would you pay to learn...

  • The exact steps to follow to stack the deck in your favor in order to get yourself a raise.  (See Keys to PharmTech Career Success e-Book, included.

Imagine, just for a moment, what work would look like for you, after you invest in yourself and get this VALUABLE, JAM-PACKED e-Book Package... and apply what you've learned...

  1. You now recover and learn from your mistakes faster.
  2. You are now more assertive and know how to better handle coworker and customer relationships.
  3. You understand how to quickly resolve more Insurance Rejections 
  4. Maybe you've even earned a well-deserved raise! (Congrats!)

These examples are just the "tip of the iceberg" on all the stellar content you will soon be reading and applying.  

While you're sitting there reading this page, you begin to understand why you can't afford to waste any more time getting less than everything you deserve in your pharmacy tech career.

As you think about what you need in your career, you begin to realize that you have only one choice to make, and that is to invest in yourself and grab this Premium PharmTech Package.

Scroll down to see all of the resources (PDF digital downloads) included in this UNBELIEVABLE Deal...

This PREMIUM Collection of Pharmacy Tech Resources Might Just Transform YOUR Career! 

Plus... ALL the RESOURCES below:


Add to Cart View Cart
Buy Now

ALL E-Resources below are
included in this Stellar COLLECTION:


Volume #1:
Coping With Pharmacy Errors
(USA) PharmTech Certification Demystified
Pharmacy Technician Settings
Latin Medical Abbreviations
Resolving Prescription Insurance Rejections
(now updated with EVERY(?) DUR Code)

Volume #2
HIPPA and The PharmTech
How to Become a Pharmacist/Roadmap to RPH
Pharmacy Systems of Measurement
Best Practices for the Assertive PharmTech
Keys to PharmTech Career Success


 Additional Reports & E-Books:

Unofficial PTCB Exam #1: Questions & Answers
NEW: Unofficial PTCB Exam #2 (MATH): Questions & Answers
NEW Report: How To Cope With A Hostile Workplace
NEW Report: Managing Overwhelm At The Pharmacy
REPORT: Telephone Etiquette for PharmTechs
NEW: Pharmacy Dosage Forms
NEW: PharmTech Fundamentals & More
NEW: Time Management For PharmTechs
NEW: The Canadian PharmTech's Quick Start Guide
NEW Report:Pharmacy Root Cause Analysis
NEW Report: Improving Pharmacy Safety Culture
NEW: Cough & Cold Remedies AND Decongestants Mini-Guide

GRAB this valuable, Premium Collection NOW!
(Your competition may already have snatched it!) 

**NOW 50% OFF**
Normally $9.99, but now
 Half-Priced at $4.99

FOR A LIMITED TIME ONLY

Pay via Paypal for IMMEDIATE Download :)

Click Buy Now to get YOUR COPY of this
Premium PharmTech Package, before this deal is gone!

Add to Cart View Cart
Buy Now

Premium PharmTech Package

Powerful and Invaluable Knowledge from an

Experienced Pharmacy Insider is YOURS


Take Months off your Learning Curve!

Let this Premium E-Book Package

help you NOT have to reinvent the Wheel!

Invest in yourself and your career!

You are clicking on the "Buy It Now" button ;)

and Checking Out Now

(before this SPECIAL OFFER goes AWAY for Good)

Add to Cart
Discount Code:

Back to Home

New! Comments

Have your say about what you just read! Leave me a comment in the box below.
[?]Subscribe To This Site
  • XML RSS
  • follow us in feedly
  • Add to My Yahoo!


Didn't find what you were looking for? Use the box below to search this entire site.

Custom Search


Recent Articles

  1. Pharmacy Technician Cover Letters

    Nov 18, 17 07:44 PM

    Pharmacy Technician Cover Letters - The basic format to use when writing your Cover Letter, as well as what to write to make sure your resume gets moved into the "interview" pile.

    Read More

  2. Days Supply Question - #20 pills, 1.5 tablets by mouth daily

    Nov 18, 17 06:16 PM

    If you have 20 pills and you take 1.5 a days what's the days supply

    Read More

  3. Days Supply/Quantity for Stavudine (Zerit) prescription

    Nov 18, 17 06:05 PM

    Your pharmacy stocks stavudine in bottles of 30 capsules. How many capsules would you need to dispense for a 90 day supply?

    Read More

  4. Hospital Pharmacy Technician

    Nov 18, 17 02:17 AM

    Duties and Responsibilities of the Hospital Pharmacy Technician.

    Read More

  5. The Metric System for Pharmacy Technicians

    Nov 18, 17 01:20 AM

    This page discusses how Pharmacy Technicians use the Metric System of Measurement.

    Read More

  6. What is the days supply on Advair 250/50 #1 1 puff q12h?

    Nov 04, 17 10:37 PM

    What is the days supply on advair 250/50 #1 - 1 puff q12h?

    Read More

  7. Pharmacy Root Cause Analysis

    Oct 29, 17 10:40 PM

    Pharmacy Root Cause Analysis (RCA) - What is an RCA? How can it help PharmTechs and Save Lives?

    Read More

  8. Controlled Substance Pharmacy Technician

    Oct 29, 17 10:12 PM

    Controlled Substance Pharmacy Technician - Responsibilities, Qualifications, A Day in the Life, and Work Advantages

    Read More

  9. IV Infusion Calculations Explained

    Oct 29, 17 09:54 PM

    This page explains IV Infusion Calculations you may use in your job as a Pharmacy Technician.

    Read More

  10. Days Supply Question: Norco, #35 pills, 1 tablet every 4-6 hours

    Oct 29, 17 09:41 PM

    How many days should 35 Norco last me if I was given #35 at 1 every 4-6 hours?

    Read More

  11. Improving Pharmacy Safety Culture

    Oct 27, 17 08:01 PM

    This page discusses ways of Improving Pharmacy Safety Culture - Focusing on Work Environment, Processes and Procedures, not Personnel

    Read More

  12. How much dextrose is in D10W in a 250 bag?

    Oct 15, 17 04:54 PM

    In D10W, how much dextrose is in a 250mL bag?

    Read More

  13. WHAT IS 2/3 OF A 45 DAY SUPPLY?

    Oct 15, 17 04:29 PM

    WHAT IS 2/3 OF A 45 DAY SUPPLY?

    Read More

  14. Is the HIPPA law broken when my pharmacist shares what drug class my RX is in while I pick the RX with my friend?

    Oct 01, 17 10:24 PM

    I was at the counter yesterday with a co-worker picking up my prescription. The pharmacist did not like the way I signed my name on the machine. He stated

    Read More

  15. Days Supply Question - #60 pills: Take 2 & 1/2 tablets daily

    Oct 01, 17 10:09 PM

    If I had 60 pills on my rx, and I take 2 and 1/2 tablets daily, how long will the prescription last me (day supply)?

    Read More