There are unique challenges to working retail.
Excellent customer service skills are required to work in retail. Sometimes your patience will be tested to its limits and you will feel overwhelmed. Nasty and rude customers can be very hard to deal with.
Working in spite of these feelings and knowing how to deal with your emotions is an important skill. Acquiring the skills of deescalation and empathy will go a long way towards resolving conflict and helping customers see that you are on their side.
Always strive to be professional. You are representing the pharmacy you work for by the way you interact with customers-in person as well as on the phone.
Word of mouth is great for business! You want the customers you take care of to not only return to the store for future business, but to let friends and family know about the pharmacy.
Here are some of the other things that a retail pharmacy technician does:
Pharmacy technicians who work in mail-order or retail pharmacies will have varying responsibilities. Laws and regulations may vary from state to state.
The technician receives written prescriptions or a request for a prescription refill from patients.
They should also be ready to receive prescriptions that are sent by fax from the doctor’s office. They must verify that the prescription’s information is accurate and complete.
In order to prepare the prescription, the technician must retrieve, count, measure, and even at times mix the medication. After that the technician prepares the prescription labels, selects the right type of prescription container and will put any auxiliary labels onto the bottle.
After the prescription has been filled, the technician prices and files the prescription, which must always be checked by a pharmacist before the patients gets the medication.
Technicians may also maintain and establish patient profiles, prepare any insurance claim forms, stock as well as take inventory of all medications, vitamin and mineral supplements, and all other over-the-counter merchandise.
Most customers will have some type of a prescription insurance card. It is important for techs to know how insurance works, what a BIN number is, and what a Deductible and a Co-payment are. See
prescription insurance for more information on this subject.
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