Working as a retail pharmacy technician is an area I have experience in.
There are unique challenges to working retail.
Excellent customer service skills are required to work in retail. Sometimes your patience will be tested to its limits and you will feel overwhelmed.
Working in spite of these feelings and knowing how to deal with them is an important skill.
Always strive to be professional. You are representing the pharmacy you work for by the way you interact with customers-in person as well as on the phone.
Word of mouth is great for business! You want the customers you take care of to not only return to the store for future business, but to let friends and family know about the pharmacy.
Here are some of the other things that a retail pharmacy technician does:
Pharmacy technicians who work in mail-order or retail pharmacies will have varying responsibilities. Laws and regulations may vary from state to state.
The technician receives written prescriptions or a request for a prescription refill from patients.
They should also be ready to receive prescriptions that are sent by fax from the doctor’s office. They must verify that the prescription’s information is accurate and complete.
In order to prepare the prescription, the technician must retrieve, count, measure, and even at times mix the medication. After that the technician prepares the prescription labels, selects the right type of prescription container and will put any auxiliary labels onto the bottle.
After the prescription has been filled, the technician prices and files the prescription, which must always be checked by a pharmacist before the patients gets the medication.
Technicians may also maintain and establish patient profiles, prepare any insurance claim forms, stock as well as take inventory of all medications, vitamin and mineral supplements, and all other over-the-counter merchandise.
Most customers will have some type of a prescription insurance card. It is important for techs to know how insurance works, what a BIN number is, and what a Deductible and a Co-payment are. See
prescription insurance for more information on this subject.
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Apr 22, 18 11:04 PM
It seems like some of the errors that have been recently made by our pharmacy techs are actually really preventable. Are there any good strategies that
Apr 10, 18 11:13 PM
This page covers what a Prior Authorization is and why it happens.
Apr 10, 18 10:00 PM
I know someone who is a pharmacy tech. My 10yr.olds medication was called into the pharmacy she works at. Her daughter and my daughters have an on-off
Apr 10, 18 09:26 PM
My pharmacy told my mom I didn't pick up my meds. Yes, I do have same last name but I have a different address; for all they know, that wasn't my mom.
Apr 08, 18 02:43 PM
Vitamin Resources - Information about Vitamin A, The B Vitamins, Vitamin C, and Vitamin D.
Mar 27, 18 10:20 PM
under the hippa law can a pharmacist and a pharmacy tech speak about a clients medical record amongs each other and cam pharmacy techs counsel the patient
Mar 27, 18 10:11 PM
Our pharmacy manager wants us to report any pharmacy error that happens. Why is it important to report errors? Where should we report the errors to?
Mar 27, 18 09:32 PM
We had a pharmacy tech resign, then go to work at a grocery/pharmacy - the tech has used PHI to target our patients and entice them to transfer their prescriptions.
Mar 27, 18 08:57 PM
I got my 120 Percocet Feb 18 how many should be in my bottle March 16 i take 4 a day
Mar 27, 18 08:32 PM
Is it a HIPAA violation if a pharmacist says what you are taking very loud so others can hear what you are taking?
Mar 20, 18 08:53 PM
If the name of the drug is mentioned in order to further assist the patient with getting them the medication, is this a violation of hipaa?
Mar 20, 18 08:43 PM
At 3:00 P.M., a pharmacist received an order to add 30 mEq/L of potassium chloride to the already running intravenous fluid for a patient. After checking
Mar 20, 18 08:39 PM
The USP797 rules state that no jewelry can be worn in the I.V. clean room setting because it wouldn't be sterile. I was wondering if silicone rings would
Mar 20, 18 08:38 PM
Recently there was a wrong-drug mistake at the pharmacy I'm employed at as a technician. One of my tech friends (who works at a different pharmacy) asked
Mar 20, 18 08:32 PM
I am a post surgical patient I am on liquid morphine 22ml bottle. I’m allowed to take 2ml every 3 hours how many days should by bottle last?