Working as a retail pharmacy technician is an area I have experience in.
There are unique challenges to working retail.
Excellent customer service skills are required to work in retail. Sometimes your patience will be tested to its limits and you will feel overwhelmed.
Working in spite of these feelings and knowing how to deal with them is an important skill.
Always strive to be professional. You are representing the pharmacy you work for by the way you interact with customers-in person as well as on the phone.
Word of mouth is great for business! You want the customers you take care of to not only return to the store for future business, but to let friends and family know about the pharmacy.
Here are some of the other things that a retail pharmacy technician does:
Pharmacy technicians who work in mail-order or retail pharmacies will have varying responsibilities. Laws and regulations may vary from state to state.
The technician receives written prescriptions or a request for a prescription refill from patients.
They should also be ready to receive prescriptions that are sent by fax from the doctor’s office. They must verify that the prescription’s information is accurate and complete.
In order to prepare the prescription, the technician must retrieve, count, measure, and even at times mix the medication. After that the technician prepares the prescription labels, selects the right type of prescription container and will put any auxiliary labels onto the bottle.
After the prescription has been filled, the technician prices and files the prescription, which must always be checked by a pharmacist before the patients gets the medication.
Technicians may also maintain and establish patient profiles, prepare any insurance claim forms, stock as well as take inventory of all medications, vitamin and mineral supplements, and all other over-the-counter merchandise.
Most customers will have some type of a prescription insurance card. It is important for techs to know how insurance works, what a BIN number is, and what a Deductible and a Co-payment are. See
prescription insurance for more information on this subject.
Didn't find what you were looking for? Use the box below to search this entire site.
Jan 13, 19 07:44 PM
The USP797 rules state that no jewelry can be worn in the I.V. clean room setting because it wouldn't be sterile. I was wondering if silicone rings would
Jan 13, 19 05:34 PM
While approaching my pharmacy counter today my pharmacist very loudly said Nicole I found out what was wrong with your suboxane P.A.Your Dr. Office done
Jan 13, 19 04:50 PM
35 pills, 3 times a day, so it’s not even. When do I refill?
Jan 13, 19 04:26 PM
Take 1 Tablet TID, dispense #100 Refills 2 What is the days supply for insurance?
Jan 13, 19 03:57 PM
When a drug is given IV rather than orally, it eliminates the need for what? Absorption or Metabolism?
Jan 13, 19 03:37 PM
What is the difference in 0.112mg in Synthroid and 100mcg in Sintrocid from Mexico? Would this be the same dosage?
Jan 13, 19 02:17 PM
I had a prescription filled for my #120 Percocet on February 18th, how many of the pills should be in my bottle on March 16th? The directions are for me
Jan 01, 19 07:07 PM
This page discusses, "How Does Nalexone Nasal Spray Help an Overdose Victim?"
Jan 01, 19 06:34 PM
I have a script for Firocet. It says take 2 pills every 8 hours. It was written for 60 pills. How many days of supply is it?
Jan 01, 19 06:28 PM
Percocet 5/325, qty: #60, take 1 tablet by mouth 3 times a day as needed for severe pain. Is this a 20 day supply, even though it says, “as needed?” Will
Jan 01, 19 06:16 PM
How many days will #70 Suboxone Film last at a dose of 2 & 1/2 per day?
Jan 01, 19 05:53 PM
BENADRYL (diphenhydramine) 25MG TABLETS TAKE 2 TABLETS PO QID #40 NEED THE PRACTICE METHOD ON THIS BROKEN DOWN
Jan 01, 19 05:39 PM
Tresiba 200units/ml 60 units sq qd How many individual pens will be used in 30 days and how many box(es) will be needed for a 30 day supply?
Jan 01, 19 03:39 PM
How to calculate days supply for testosterone injection, 10ml, inject 0.75 ml on every 1st and 15th of the month
Jan 01, 19 03:14 PM
I am to instill 3 drops into both eyes 3 times a day. Received prescription, of 3 bottles/vials, on 16 Mar 8 and need to know how to figure how long