Working as a retail pharmacy technician is an area I have experience in.
There are unique challenges to working retail.
Excellent customer service skills are required to work in retail. Sometimes your patience will be tested to its limits and you will feel overwhelmed.
Working in spite of these feelings and knowing how to deal with them is an important skill.
Always strive to be professional. You are representing the pharmacy you work for by the way you interact with customers-in person as well as on the phone.
Word of mouth is great for business! You want the customers you take care of to not only return to the store for future business, but to let friends and family know about the pharmacy.
Here are some of the other things that a retail pharmacy technician does:
Pharmacy technicians who work in mail-order or retail pharmacies will have varying responsibilities. Laws and regulations may vary from state to state.
The technician receives written prescriptions or a request for a prescription refill from patients.
They should also be ready to receive prescriptions that are sent by fax from the doctor’s office. They must verify that the prescription’s information is accurate and complete.
In order to prepare the prescription, the technician must retrieve, count, measure, and even at times mix the medication. After that the technician prepares the prescription labels, selects the right type of prescription container and will put any auxiliary labels onto the bottle.
After the prescription has been filled, the technician prices and files the prescription, which must always be checked by a pharmacist before the patients gets the medication.
Technicians may also maintain and establish patient profiles, prepare any insurance claim forms, stock as well as take inventory of all medications, vitamin and mineral supplements, and all other over-the-counter merchandise.
Most customers will have some type of a prescription insurance card. It is important for techs to know how insurance works, what a BIN number is, and what a Deductible and a Co-payment are. See
prescription insurance for more information on this subject.
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Dec 04, 18 09:06 PM
What is day supply if I take 1 tablet on Tuesday and Thursday with a quantity of 30 tabs?
Nov 27, 18 11:16 PM
DUR Rejection Codes - Conflict Codes, Professional Service Codes, Result of Service Code, & Level of Effort Field
Nov 23, 18 08:43 PM
This page discusses, "How Does Nalexone Nasal Spray Help an Overdose Victim?"
Jul 31, 18 10:26 PM
This page answers questions about Medicare Part D, the prescription drug benefit offered by Medicare. Topics include: Who is eligible? What are some of the Costs? Factors to Consider when choosing a p…
Jul 29, 18 06:23 PM
It seems like some of the errors that have been recently made by our pharmacy techs are actually really preventable. Does the FDA do anything about
Jul 29, 18 05:24 PM
At 3:00 P.M., a pharmacist received an order to add 30 mEq/L of potassium chloride to the already running intravenous fluid for a patient. After checking
Jul 29, 18 05:12 PM
My pharmacy tells me I can get it 3 days early but then they wont fill it but 2 days early. Is the law on Xanax 2 or 3 days ?
Jul 13, 18 10:36 PM
I am looking for a tutor to help me prepare for the pharmacy technician certification exam. I live in area code 85373. Can anyone recommend a tutor?
Jul 13, 18 10:25 PM
I am to instill 3 drops into both eyes 3 times a day. Received prescription, of 3 bottles/vials, on 16 Mar 18 and need to know how to figure how long
Jul 13, 18 10:17 PM
If the name of the drug is mentioned in order to further assist the patient with getting them the medication, is this a violation of hipaa?
Jul 13, 18 09:56 PM
Recently there was a wrong-drug mistake at the pharmacy I'm employed at as a technician. One of my tech friends (who works at a different pharmacy) asked
Jun 28, 18 11:01 PM
The intern sent the following orders down: Mr. Brown, 50 mg protamine sulfate STAT. You check Mr. Brown’s chart, and he received 3,000 units of heparin.
Apr 10, 18 11:13 PM
This page covers what a Prior Authorization is and why it happens.
Apr 10, 18 10:00 PM
I know someone who is a pharmacy tech. My 10yr.olds medication was called into the pharmacy she works at. Her daughter and my daughters have an on-off
Apr 10, 18 09:26 PM
My pharmacy told my mom I didn't pick up my meds. Yes, I do have same last name but I have a different address; for all they know, that wasn't my mom.