Pharmacy Insurance Rejections Questions-Is the pharmacy required to call my prescription insurance when there is a non-matched cardholder ID rejection?
(Tallahasee, Florida, USA)
Hello, I went to CVS Pharmacy and my insurance card was rejected 5 times for a non-matched cardholder id. Is there any set limit for a rejected card before the pharmacist calls the insurance provider? Is he required to call the insurance provider about non matched cardholder IDs? Also, the pharmacist refused to give the insurance agent the phone number so she could talk to him directly? Is there anything else I can do about this? I already filed a complaint with CVS about the incident.